Services

• What's the minimum order size?
  Most menu selections require a minimum of 15 guests. Weekend orders require a $5,000 minimum, and evening events require at least 50 guests unless a cold menu is selected.

  Do you accommodate same-day orders?
  As a high-volume caterer, we generally don't accept same-day orders. Limited exceptions may be available during off-season months (January–February and June–August), subject to a 20% service charge and limited menu availability.

  What's the deadline for placing a next-day order?
  Next-day orders must be placed by 1:00 PM. Our office closes at 3:00 PM on weekdays.

What's included in the listed prices?
All listed prices are exclusive of sales tax, delivery fees, and gratuity.

What are the delivery fees?
Standard drop-off delivery ranges from $60–$95 depending on location. Orders of 50 or more guests may incur an additional $15–$50 delivery fee depending on menu selection and size. Deliveries scheduled after 1:00 PM or on weekends are subject to a 20% service charge or a $395 minimum, whichever is greater.

Are there minimums for add-ons like snacks or desserts?
Yes. Breakfast add-ons, snacks, desserts, and other supplemental items must be added to an existing menu or meet a $350 minimum before tax and fees.

What does premium service require?
Premium service requires a $2,500 minimum and a 7-day cancellation notice. A 25% non-refundable deposit is required for all premium or special events.

Can I make changes after placing a next-day order? 
Changes to next-day orders made after 2:00 PM (including time adjustments, increased guest counts, or added items) will incur a 20% administrative fee.

What's the cancellation policy for larger events? 
For orders of 50 or more guests, a minimum of 7 days' notice is required to avoid a 100% cancellation fee. Final guest counts and all event details must be confirmed 7 days prior.

What's the cancellation policy for smaller orders? 
Orders of 49 guests or fewer require 72 hours' notice to avoid a 100% cancellation fee.

Can I adjust my guest count after booking? 
Guest counts may be increased up to 2:00 PM the day before the event. Reductions are not permitted after the 7-day deadline for larger orders, or within the final 72-hour window for smaller ones.

What if I need to make other changes close to the event? 
Changes to event details within 7 days of the event may result in a 20% re-staffing fee. Holiday menus and special requests require a 7-day cancellation notice regardless of order size. Same-day cancellations are not accepted and will be charged in full.

How precise is the delivery time? 
Deliveries are made within a 30-minute window of the scheduled time. We guarantee your order will not arrive later than the scheduled delivery time.

What comes with my order? 
All orders include the disposable service items you need: plates, napkins, and cutlery; cups and serving ware; and standard accompaniments like sweeteners and creamers.

How do I pay? 
We accept American Express, Visa, and MasterCard. A valid credit card is required to confirm all orders. Cards are not charged until the day of the event unless otherwise specified.

Do you offer corporate billing? 
Yes. Corporate House Accounts with Net 15 billing may be established upon approval.

Are your items allergen-free? 
All items are prepared in facilities where nuts and gluten are present. While we take precautions, we cannot guarantee that any menu item is completely allergen-free. We are not liable for allergic reactions resulting from consumption of our products.